Location
Battersea

Hours
Full Time - 37.5 hours per week

Salary
£27,079.91 - £29,000 per annum

About Us
Bats are remarkable and essential to our environment. The Bat Conservation Trust (BCT) is the foremost non-governmental organisation dedicated to bat conservation and habitat protection. Our mission is to work collaboratively and with a diversity of people to achieve resilient populations of bats and improve their habitats in an ever-changing world. BCT actively works on a range of initiatives to create a better world for bats. We're passionate about preserving these unique creatures and are committed to welcoming like-minded individuals who share our dedication.

About the Role
As a Membership Officer, you will grow and support our community of individual and corporate members. You will lead on maintaining and developing member relationships, ensuring timely communications and fulfilment, and driving recruitment and retention campaigns to grow our supporter base. Managing the end-to-end membership journey, you will process donations, update records, deliver welcome packs and co-ordinate member events. Acting as the main point of contact for membership queries, you’ll ensure a positive and engaging experience for all members. Additionally, you will lead on member communications, including renewals, feedback surveys and updates, support with proofreading and delivery of membership magazines and web content, and coordinate membership income processing and support finance administration.

The Benefits
25 days' annual leave, plus Bank Holidays, increasing with service
Flexible working arrangements, including a hybrid working policy
Defined contributory pension scheme with 4% employer contribution
Employee Assistance Programme offering 24/7 support and counselling
Time off for volunteering opportunities
Learning and development opportunities, including funding for personal growth
Occupational sick pay
Eye Care Vouchers
Cycle to Work scheme
Travel season ticket loans
Interest free IT finance loans
Free parking at our Battersea office (subject to availability)

This is a rewarding opportunity for a motivated, customer-focused individual with strong administrative skills to join our passionate and purpose-driven organisation. You’ll play a vital role in connecting people with our mission, helping to grow and inspire a community that shares your passion for wildlife and conservation. What’s more, you’ll benefit from a supportive, flexible working environment with a wide range of personal development opportunities, all while contributing to the protection of one of the UK’s most fascinating and ecologically important species.

Experience
Experience in customer relations, membership liaison or another front-of-house role
Experience working with a range of software packages, such as CRMs, Mailchimp (or equivalent) and Microsoft Office

About You
Excellent administrative and organisational skills

Deadline for Applications
9am Monday 16th June 2025

Interviews
30th June or 3rd/4th July 2025 (Please note, interviewees will be required to complete a phone test)

Other organisations may call this role Supporter Engagement Officer, Membership Co-ordinator, Member Services Officer, Community and Membership Officer, Membership Engagement Officer, or Membership Development Co-ordinator.

Webrecruit and the Bat Conservation Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.